FAQ
Default solution category, feel free to edit or delete it.
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How to remap my network drives
When logging into your computer, and you do not see your drives mapped: On your desktop, double click on HBR Logon Script Then Open and it will remap the drives for you.
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Connect to ScreenBeam & ClickShare from Windows 10
Step 1: Press Windows + K on the computer. Step 2: Select the Screen Beam OR ClickShare receiver from the drop-down list. No app or Wi-Fi network is required, uses Miracast peer-to-peer network. CLICK HERE. Video: Connect to ScreenBeam from Windows 10
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My Monitors are not connecting
Step 1: Ensure your docking station is connected using the USB C port on the left side closet the front of the computer. This helps your monitors run at their full resolution. Step 2: Make sure your cables (HDMI/Display Port) are not loose and properly connected into the proper ports. Step 3: If the previous steps do not resolve your monitor issue, please submit a ticket to IT. They will complete further troubleshooting.
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New Teams Meeting Add-In Unavailable on Outlook
If New Teams Meeting option is unavailable on Outlook, follow the steps below. Step 1. Open Outlook > File Step 2. Click Options on the bottom left hand corner Step 3. Click Add-ins Step 4. Ensure the Manage tab is on COM Add-ins and click the box that says Go... Step 5. Make sure the "Microsoft Teams Meeting Add-in for Microsoft Office" (highlighted in image below) box is toggled and click OK. Be advised, you may need to close the Outlook app and reboot your computer if it doesnt appear the first time.